Delivery Information

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Delivery Information

 SHIPPING FEE FOR LOCAL SINGAPORE ORDERS

Shipping fee will apply for all local Singapore orders below $60.

Free shipping min. order $60.


SHIPPING FEE FOR INTERNATIONAL ORDERS

Shipping fee will be reflected during the checkout process, on the Cart and Checkout pages.


PROCESSING OF ORDER (LOCAL)

Upon check-out of order confirmation and payment received, all Orders will be processed and delivered to consumers between 3 to 5 working days.


PROCESSING OF ORDER (OVERSEAS)

Upon check-out of order confirmation and payment received, all Orders will be processed and delivered to consumers between 7 to 20 working days, not including customs clearance procedures or any other events that are outside of our control.

NOTE: Any content in liquid form will not be exported due to logistics restriction.


TERRITORIES COVERED FOR DELIVERY (LOCAL)

Local Areas that are easily accessible that include HDB estates, private condominiums, landed properties, commercial and industrial complexes, but EXCLUDES Airfreight Cargo Centre, Changi Airport Terminals, Jurong islands, Army camps, PSA ports, Construction sites, University, Polytechnics, ITE, Country Clubs, Prisons and PO boxes.


GOOD & SERVICE TAX (GST)

All listed price on site is inclusive of GST 7%.


SHIPPING RESTRICTIONS/CUSTOM CLEARANCE

– It is the sole responsibility of every prospective buyer to check on their local custom official of any supplement import into their country for a smooth custom clearance and to prevent any products being detained or forfeited for any reasons whatsoever.

– Buyer must take full responsibility with all laws and regulations of the country receiving the goods. Custom policies may vary from country to country.

– It is advisable that buyers contact their own local customs office for more information prior to any purchase.

– We are not responsible or liable for any duties and taxes that may be imposed on your order.

– We will also not be held responsible for any lost consignment or parcel during transshipment.

– If your country does not have a postal code, please enter the value “00000” in the Postcode / Zip field.

– If your postcode is listed as an Out of Area or Remote Area postcode by FedEx or DHL Express, an Out-of-Area surcharge fee will be billed to you separately. For more info please visit https://www.fedex.com/content/dam/fedex/us-united-states/services/Zipcodes_OPA_ODA.pdf and https://www.dhl.com/content/dam/downloads/g0/express/services/surcharges/dhl_express_remote_areas_en.pdf


RETURN POLICY

We always believe in providing quality products to all our consumers. Your satisfaction is very important to us. It is our Return Policy that goods with a defect or fault existing at the time of delivery or otherwise do not conform to your order specifications may be returned. Any defective, faulty or non-conforming returned items will be further inspected at our warehouse. If we acknowledge the defect or fault, we will gladly do a 1-to-1 replacement or provide a partial or full refund of the value of the goods. Any courier charges pertaining to the return will be borne by the buyers. 

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